This resource is from the Your Views section. It contains details of how to make a complaint about the Metropolitan Police Authority or a member of staff.

Sections available here:

• Complaints
  • Who can complain?
  • What if I need help making my comment or complaint?

Complaints

If we have done something you are unhappy with, then we are sorry. Your views are important to us and if you tell us when we make mistakes, we will aim to do better.

Who can complain?

Any member of the public, or a nominated third party, such as a friend or relative (with your consent) who believes the Authority or a member of staff has:

• Treated them unfairly in the way they have conducted MPA business
• Acted in an inappropriate or discourteous manner
• Done something badly or provided misleading information
• Failed to deliver a service within the time specified.

The Authority will also accept anonymous complaints, but this may limit the scope of any investigation.

What if I need help making my comment or complaint?

The Authority can provide this document in a variety of other languages, in large print and in Braille. We are also happy to talk to you to provide further assistance and information on how to make your complaint.

For further details please telephone: 020 7202 0186/0188 or Minicom: 020 7202 0173 Email: enquiries@mpa.gov.uk.

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